COMPANY OVERVIEW

Introduction

PDQ is a housekeeping consulting company dedicated to improving hospitality housekeeping and laundry operation with proven training methods through a hands-on approach. Our world renowned system STEPS- System to Enhance Productivity and Service, has been implemented globally with great success and sustainability.

PDQ was formed by housekeeping professionals that specialize in training room attendants in the skills to, not only service guest rooms, but also maximize efficiency and improve guest service while doing so. Our experts train room attendants and department leaders to ensure they have the proper skills to service rooms safely and efficiently. This includes cleaning methods, techniques, ergonomics, cleaning cycles, and utilizing the proper chemicals and tools correctly.

PDQ is the only company in the hospitality industry that brings housekeeping quality, financial efficiency, and holistic housekeeper training together into one comprehensive program. PDQ has been in business for over 20 years and has expanded these concepts into a global platform that has been successfully integrated into multiple brands across 40 countries and thousands of properties. PDQ analyzes the specific needs of a hotel and develops the training around those unique requirements to ensure maximum service, sanitation, and efficiency. We customize our processes to ensure that specific needs or standards are included in a more efficient method for cleaning guest rooms.

While the processes developed by PDQ deliver on the quality and efficiency fronts, we also recognize the importance of safety and health for the front-line employees. PDQ has developed and incorporated strong ergonomic techniques and safe cleaning practices into the proprietary cleaning cycles. During an implementation of our program, our Directors will be demonstrating and teaching these techniques directly with your front line employees. This level of instruction is what fosters long term positive change in behavior for all line-level staff. Ultimately, PDQ is interested in a win-win-win relationship. Owners win with better financial results. Guests win with a higher quality product and personalized service. Room attendants win with safer, more precise, energy saving, cleaning methods and cycles.